RAEMART Privacy Policy

RAEMART respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create or use a business account, communicate with us, place an order, request delivery, or otherwise interact with RAEMART.

By using our website or providing personal information to RAEMART, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when you create an account, apply for a business account, place an order, request a quote, communicate with us, request customer service, submit tax-exemption documentation, arrange delivery, or otherwise interact with RAEMART.

Depending on your interaction with us, this information may include your name, company name, business type, email address, telephone number, billing information, shipping or delivery information, authorized buyer information, tax-exemption information, order and purchase history, delivery instructions, communications with us, and other information you choose to provide.

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, pages viewed, referring website, approximate location derived from technical information, and information about how you interact with our website.

How We Use Personal Information

RAEMART may use personal information to operate our business and provide products and services to our customers.

This includes processing and fulfilling orders, managing business accounts, verifying customer information, processing payments, arranging shipping and delivery, providing customer service, maintaining authorized buyer information, administering tax-exempt accounts, communicating about orders and accounts, preventing fraud and unauthorized activity, maintaining website security, improving our website and services, maintaining business and transaction records, complying with legal and tax obligations, and protecting the rights and interests of RAEMART and our customers.

We may also use information to send marketing or promotional communications when permitted by applicable law. You may unsubscribe from marketing emails using the unsubscribe option provided in those communications or by contacting us.

Business Account Information

RAEMART primarily serves businesses and organizations. Information submitted as part of a business account may include information relating to the business as well as personal information relating to owners, employees, contacts, or authorized buyers.

Customers are responsible for ensuring that they are authorized to provide information concerning individuals associated with their business account.

We may use this information to establish and administer accounts, verify purchasing authority, process orders, communicate with account contacts, manage deliveries, and provide customer support.

Orders and Payments

When you place an order, we collect information necessary to process and fulfill the transaction.

Payment transactions may be processed by Shopify and/or other payment service providers. RAEMART does not represent that it independently stores complete payment-card information when that information is handled by a payment processor.

Payment providers process information according to their own privacy policies, security practices, and applicable payment-card requirements.

Shopify

Our online store is hosted through Shopify, which provides the e-commerce technology used to operate our website and process certain customer interactions and transactions.

Shopify may process personal information in connection with providing its services to RAEMART.

Shopify's handling of personal information is also governed by its applicable privacy terms and policies.

Cookies and Similar Technologies

Our website and the services that support it may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to keep the website functioning, maintain shopping-cart and account functionality, remember preferences, understand website performance and usage, prevent fraud, improve services, and support analytics or marketing where permitted.

The specific cookies and technologies used may change as our website, Shopify, and our service providers are updated. For this reason, this Privacy Policy does not provide a fixed list of individual cookies.

Where required or made available, visitors may manage certain cookie and privacy preferences through the privacy or cookie controls provided on our website or through their browser settings.

Disabling certain cookies may affect website functionality.

Analytics and Advertising

RAEMART may use analytics technologies to understand how visitors use our website, evaluate website performance, and improve our products, services, and customer experience.

We may also use advertising or marketing services where permitted by applicable law.

If RAEMART engages in processing that is legally considered targeted advertising or the sale or sharing of personal data, we will provide applicable disclosures and privacy choices as required by law.

How We Share Personal Information

RAEMART may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide products and services.

These parties may include Shopify, payment processors, financial service providers, shipping companies, delivery providers, technology providers, website and hosting providers, analytics providers, marketing service providers, professional advisers, and other vendors that perform services on our behalf.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect RAEMART, our customers, our systems, or others from fraud, security threats, unlawful activity, or harm.

We may disclose or transfer information in connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business or assets.

RAEMART does not disclose personal information to third parties for purposes unrelated to legitimate business operations except as described in this Privacy Policy, with your direction or consent, or as otherwise permitted or required by law.

Sale of Personal Information

RAEMART does not sell personal information for money in the ordinary course of our business.

Certain privacy laws may define the term “sale” more broadly than an exchange of information for money. Some advertising or analytics activities may therefore be treated as a sale, sharing, or targeted advertising under applicable law.

Where applicable, RAEMART will provide legally required disclosures and methods for exercising applicable opt-out rights.

Sensitive Personal Information

RAEMART does not intentionally collect sensitive personal information unless reasonably necessary for a legitimate business purpose or otherwise permitted by law.

If we process information classified as sensitive personal data under applicable law, we will handle that information in accordance with applicable legal requirements.

We do not sell sensitive personal data without consent where consent is required by applicable law.

Data Retention

RAEMART retains personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer and business accounts, providing customer service, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal, accounting, tax, operational, or contractual requirements.

Information may therefore be retained even after an account is closed or a deletion request is received when retention is permitted or required by law.

Security

RAEMART uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

We also rely on service providers, including Shopify and payment processors, that maintain their own security measures.

However, no internet transmission, computer system, or method of electronic storage can be guaranteed to be completely secure.

Texas Privacy Rights

Texas residents may have privacy rights under the Texas Data Privacy and Security Act, subject to the law's applicability, definitions, exceptions, and limitations.

Where applicable, these rights may include the right to confirm whether RAEMART is processing your personal data and access that data, correct inaccuracies, request deletion of personal data, obtain a portable copy of certain personal data, and opt out of certain processing involving targeted advertising, the sale of personal data, or qualifying profiling.

RAEMART will not unlawfully discriminate against a consumer for exercising applicable privacy rights.

Exercising Your Privacy Rights

To submit a privacy request, contact support@raemart.com.

Please include “Privacy Request” in the subject line and describe the request you wish to make.

RAEMART may need to verify your identity before completing certain requests. We may request information reasonably necessary to verify that the request relates to you.

Where applicable law establishes a response period, RAEMART will respond within the time required by applicable law. Under the Texas Data Privacy and Security Act, covered consumer requests are generally addressed without undue delay and within 45 days after receipt, subject to applicable extensions and exceptions.

Certain requests may be denied or limited when permitted by law, including when information must be retained to complete transactions, comply with legal obligations, maintain records, prevent fraud, protect security, establish or defend legal claims, or satisfy another legally permitted purpose.

Appeals

If RAEMART denies a privacy-rights request for which applicable Texas law provides a right to appeal, you may request an appeal by emailing support@raemart.com with “Privacy Appeal” in the subject line and identifying the request being appealed.

RAEMART will review and respond to the appeal as required by applicable law.

If an appeal is denied, RAEMART will provide information regarding the applicable process for submitting a complaint to the Texas Attorney General when required by law.

Marketing Communications

If you receive promotional emails from RAEMART, you may unsubscribe using the unsubscribe option contained in the communication or by contacting us.

Even if you unsubscribe from marketing communications, RAEMART may continue sending non-promotional communications necessary for transactions or our business relationship, such as order confirmations, delivery information, invoices, account notices, security communications, and responses to customer-service requests.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

RAEMART is not responsible for the privacy practices, security, or content of independent third parties. We encourage users to review the applicable privacy policies of third-party services they choose to use.

Children's Privacy

RAEMART's website and products are intended for businesses and adult users and are not directed toward children under the age of 13.

RAEMART does not knowingly seek to collect personal information directly from children under the age of 13 through the website.

If we learn that we have collected personal information from a child in circumstances requiring parental consent or deletion under applicable law, we will take appropriate action.

Data Breach and Security Incidents

RAEMART will investigate and address qualifying security incidents and data breaches in accordance with applicable law.

When notification is required by applicable law, RAEMART will provide required notifications to affected individuals, governmental authorities, or other parties within the applicable legal time periods.

Changes to This Privacy Policy

RAEMART may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or applicable law.

The current version will be posted on our website. Material changes will be communicated when required by applicable law.

Contact Us

Questions about this Privacy Policy or requests concerning personal information may be sent to:

RAEMART

Email: support@raemart.com